Account Deletion Policy

Prime Chapters is operated by PRIME CHAPTERS (Pty) Ltd, registration number 2026/529240/07. Prime Chapters is a South African friendship, companionship and social-connection community for people aged 50 and older, including people who turn 50 during the current calendar year.

How to request deletion

A member may initiate deletion through Account Settings or contact support using the registered email address or call/WhatsApp number. Reasonable identity verification may be required.

What happens

1. The account is made inaccessible or scheduled for closure.
2. The public profile and public-facing photographs are removed from normal member access.
3. Personal information is deleted or permanently de-identified within 30 days, subject to the exceptions below.
4. Push-notification access and active sessions are disabled.

Information that may remain

Prime Chapters may retain limited payment, accounting, fraud-prevention, security, moderation, complaint and legal records where required or reasonably necessary. Messages or content already shared with other members may remain in their accounts where deletion would affect their records, but the deleted member’s identity may be reduced or de-identified where appropriate.

Before deletion

Deletion is different from cancellation. A member who only wants to stop paid access may cancel instead. Once deletion is completed, the account, connections and content may not be recoverable.