Policies and Legal Information
Prime Chapters is operated by PRIME CHAPTERS (Pty) Ltd, registration number 2026/529240/07. Prime Chapters is a South African friendship, companionship and social-connection community for people aged 50 and older, including people who turn 50 during the current calendar year.
Use the links below to understand membership rules, safety standards, privacy rights, payments, cancellations and complaints.
Need help choosing the right page? Privacy questions belong under the Privacy Policy or POPIA Notice. Membership-payment questions belong under Subscription and Refund. Member-behavior questions belong under Community Guidelines or Acceptable Use.
Privacy PolicyHow personal information is collected, used, protected and retained.Terms and ConditionsThe agreement governing registration, membership and use.Community GuidelinesEveryday standards for respectful member behavior.Acceptable Use PolicyProhibited conduct, technical abuse and misuse of the platform.Safety and Meeting DisclaimerOnline, financial and in-person meeting precautions.Subscription and Cancellation PolicyTrials, paid plans, expiry, restricted access and cancellation.Refund PolicyWhen refunds may apply and how to request one.Cookie PolicyEssential cookies and future optional measurement technologies.Data Retention PolicyHow long different categories of records are normally kept.Account Deletion PolicyHow account deletion works and what may lawfully remain.Content Moderation PolicyReporting, review, enforcement and serious safety action.Complaints and Appeals ProcessHow complaints and appeals are submitted and reviewed.POPIA Information NoticePrime Chapters’ POPIA commitments and Information Officer details.PAIA ManualHow to request access to records under PAIA.
Contact Prime Chapters
Email: support@primechapters.co.za
Call or WhatsApp: +27 72 775 2600
Information Officer: Riska Michna
Website: primechapters.co.za