PAIA Manual

Prime Chapters is operated by PRIME CHAPTERS (Pty) Ltd, registration number 2026/529240/07. Prime Chapters is a South African friendship, companionship and social-connection community for people aged 50 and older, including people who turn 50 during the current calendar year.

1. Purpose

This manual is prepared under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA) and describes how to request records required for the exercise or protection of rights.

2. Head and Information Officer

Head/Information Officer: Riska Michna
Email: support@primechapters.co.za
Call or WhatsApp: +27 72 775 2600
Website: primechapters.co.za

3. Guide on PAIA

The Information Regulator publishes a guide explaining how to use PAIA, the available remedies and applicable forms. Requesters may obtain the current guide and prescribed forms from the Information Regulator’s official website.

4. Records held

• Company and statutory records.
• Accounting, tax, payment and banking records.
• Contracts, supplier and service-provider records.
• Membership, account, profile and verification records.
• Communications, support, complaints and appeals.
• Safety reports, blocking and moderation records.
• Website, software, security, technical and operational records.
• Intellectual-property and marketing records.
• Employment or contractor records where applicable.
• Policies, procedures and governance records.

5. Records available without a formal request

Public website pages, published policies, general membership information and company information made public through lawful registers are available without a PAIA request.

6. How to request access

A requester must submit the prescribed PAIA Form 2 to the contact details above, provide proof of identity where required, identify the requested record, specify the right to be exercised or protected, and explain why the record is required for that purpose. Applicable prescribed fees may be requested before processing.

7. Grounds for refusal

Access may be refused where PAIA protects another person’s privacy, confidential commercial information, safety, legal privilege, research, security or other protected interests. Partial access or redaction may be considered where appropriate.

8. POPIA categories and recipients

Prime Chapters processes the categories described in the Privacy Policy for members, applicants, service providers, complainants and website users. Recipients may include authorized personnel, contracted technical providers, professional advisers, financial institutions and lawful authorities where necessary.

9. Security measures

Reasonable safeguards include role-based access, authentication, restricted verification access, secure hosting practices, backups, moderation controls, logging and incident response.

10. Availability

This manual is available electronically on the Prime Chapters website and by request from the Information Officer.