Terms and Conditions

Prime Chapters is operated by PRIME CHAPTERS (Pty) Ltd, registration number 2026/529240/07. Prime Chapters is a South African friendship, companionship and social-connection community for people aged 50 and older, including people who turn 50 during the current calendar year.

1. Eligibility

Prime Chapters is exclusively for people aged 50 or older. A person who turns 50 during the current calendar year qualifies. Registration by a person who does not meet this requirement will be automatically rejected. Members must provide accurate information and may not create an account for another person without lawful authority.

2. Purpose of the service

Prime Chapters supports friendship, companionship and social connection. It is not an emergency service, financial service, healthcare service, background-check service or professional matchmaking guarantee.

3. Account approval and security

Registration does not guarantee approval. Prime Chapters may require profile completion, a profile photograph and a private verification profile photo. Members are responsible for their login credentials and activity conducted through their accounts. Account sharing, impersonation and attempts to bypass verification are prohibited.

4. Membership

Free for Life

Prime Chapters membership is currently Free for Life. There is no trial countdown, membership expiry, recurring membership fee or automatic renewal charge. Account approval, moderation, safety restrictions and future service changes may still apply.

5. Account access

Access to community features may depend on profile completion and admin approval. Suspended, banned, deleted or safety-restricted accounts do not regain access merely because membership is Free for Life.

6. Payments

Prime Chapters uses PayFast as its only membership payment gateway. Members are redirected to PayFast’s secure checkout and may choose from the payment methods made available there. Prime Chapters activates membership only after the PayFast transaction reference, status and amount have been verified. Prime Chapters does not offer a separate manual EFT, iKhokha or Paystack payment option.

7. Cancellation and refunds

A member may choose immediate cancellation or cancellation at the end of the current paid period. Immediate cancellation ends paid access immediately. Unused time is not refunded except where required by South African law. Refunds are governed by the Refund Policy, and no term limits a non-excludable consumer right.

8. Member conduct

Members must follow the Community Guidelines and Acceptable Use Policy. Harassment, fraud, hate speech, threats, impersonation, unwanted sexual conduct, soliciting money, misuse of personal information and attempts to evade enforcement are prohibited.

9. Member content

Prime Chapters does not claim ownership of members’ photographs, posts or other original content. A member grants Prime Chapters a non-exclusive, limited, worldwide license to host, store, reproduce, display, format, back up and moderate that content only as reasonably necessary to operate, secure and improve the service. The license ends when content is deleted, subject to backups, legal retention and content already shared with others.

10. Moderation

Prime Chapters may review, restrict, hide or remove content, issue warnings, restrict messaging, suspend accounts or permanently remove members where reasonably necessary for safety, policy enforcement or legal compliance. Serious conduct may result in immediate removal. Decisions may be appealed under the Complaints and Appeals Process.

11. Meetings and member interactions

Members decide whether to interact or meet. Prime Chapters does not guarantee identity, compatibility, intentions or conduct, and does not conduct criminal background checks unless expressly stated. Members must follow the Safety and Meeting Disclaimer.

12. Availability and changes

Prime Chapters may update, interrupt or discontinue features for maintenance, security, legal or operational reasons. Reasonable efforts will be made to communicate material changes. No uninterrupted or error-free service is promised.

13. Liability

To the maximum extent permitted by law, Prime Chapters is not responsible for independent conduct by members, loss caused by sharing information or money contrary to safety advice, or indirect and consequential loss. Nothing excludes liability that cannot lawfully be excluded, including rights under applicable consumer law.

14. Governing law

These Terms are governed by South African law. Parties should first attempt to resolve disputes through the internal complaints process before approaching an appropriate regulator, tribunal or court.