Refund Policy

Prime Chapters is operated by PRIME CHAPTERS (Pty) Ltd, registration number 2026/529240/07. Prime Chapters is a South African friendship, companionship and social-connection community for people aged 50 and older, including people who turn 50 during the current calendar year.

General position

Payments are generally non-refundable once the paid membership period has started, except where required by South African law, where a duplicate payment occurred, or where Prime Chapters failed to provide the purchased service.

Immediate cancellation

When a member chooses immediate cancellation, access ends immediately and unused membership time is not refunded except where required by law.

Requests we will consider

• Duplicate or clearly incorrect payment.
• Payment received but the purchased membership was not activated within a reasonable period after verification.
• A material failure by Prime Chapters to provide the paid service.
• A refund required by applicable consumer or electronic-transactions law.

How to request a refund

Email support@primechapters.co.za with the member name, registered email address, payment date, amount, Prime Chapters reference, PayFast transaction reference and reason. Do not send card details, banking passwords, PINs or one-time passwords. Prime Chapters may request reasonable identity and payment verification to prevent fraud.

Processing

Approved refunds will be made to the original payer or verified bank account where reasonably possible. Bank processing times are outside Prime Chapters’ control. Nothing in this policy removes a consumer right that cannot lawfully be excluded.